Privacy Policy – HQ Japanese Head Spa York
At HQ Japanese Head Spa - York (“we”, “our”, “us”), we are committed to safeguarding your privacy and ensuring that your personal information is protected in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, book our services, or communicate with us.
1. Information We Collect
We may collect and process the following types of data:
Personal Information: Information you provide by filling in forms on our website, such as your name, email address, phone number, and booking details.
Usage Data: Information about your visits to our website including, but not limited to, traffic data, location data, IP address, and browser information.
Communication Records: Copies of any correspondence with us (e.g. email, contact forms).
2. How We Use Your Information
We process your personal data to:
Provide and manage your bookings and appointments.
Communicate with you regarding enquiries, changes, or reminders.
Improve our website, services, and customer experience.
Comply with legal and regulatory obligations.
Where you have consented, send you updates, offers, or marketing communications (you may opt out at any time).
3. Legal Basis for Processing
We process your personal data under the following legal bases:
Contractual necessity – to fulfil our obligations in providing booked services.
Legal obligations – to comply with applicable laws and regulations.
Legitimate interests – to improve our services and ensure website security.
Consent – for sending marketing communications (where applicable).
4. Storing Your Personal Data
We take appropriate technical and organisational measures to protect your information.
Unfortunately, the transmission of information via the internet is not completely secure. We will do our best to protect your personal data, but we cannot guarantee the security of data transmitted electronically.
Your data will only be retained for as long as necessary to provide services and meet legal requirements.
5. Cookies
Our website uses cookies to:
Analyse website traffic and user interaction to improve services.
Ensure our website functions correctly.
You can manage or disable cookies in your browser settings. Please note that disabling cookies may affect website functionality. For more details, see our Cookie Policy.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external websites.
7. Your Rights
Under UK GDPR, you have the right to:
Access the personal information we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data (subject to legal or contractual limits).
Restrict or object to processing of your data in certain circumstances.
Request data portability where applicable.
Withdraw consent at any time (for example, unsubscribing from marketing emails).
Our web hosting provider is IONOS, whose privacy policy can be found at: https://www.ionos.co.uk/help/privacy-policy/
To exercise any of these rights, please contact us using the details below.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
📧 Email: hello@hqjapaneseheadspa.co.uk
📍 Address: Suite 118 Phenix Suites 1 Micklegate, York, YO1 6JG, United Kingdom
Data Controller
The data controller responsible for your personal data under this Privacy Policy is:
HQ Salon Services Ltd
Registered Address: 4 Wharfe Mews, Cliffe Terrace, Wetherby, LS22 6LX
enquiries@hqsalonservices.co.uk
Company registration number: 16267705